We require 24 hours notice to reschedule, change or cancel your appointment. Bookings cancelled with less than 24 hours notice will result in a 50% cancellation fee. No shows or cancellations with less than 5 hours notice will result in being charged 100% of the service booking. This amount will be charged on your next visit. Please understand that when you forget or cancel your appointment without giving enough notice we miss the opportunity to service waiting clients. If you need to cancel or reschedule to a later time/day, please email us, firstname.lastname@example.org or call us 416-463-8543. We thank you for your understanding!